Terms of service
Welcome to MB Vitals, operated by Avexsa Health Sciences. By accessing our website (www.mbvitals.com), mobile applications, or purchasing our products, you agree to these Terms of Service ("Terms"). These Terms apply to all users, including customers in India, and comply with Indian laws. Please read them carefully.
1. Acceptance of Terms
By using our website, apps, or services, you confirm you are at least 18 years old or have legal guardian consent and agree to these Terms. If you do not agree, please refrain from using our services.
2. Products and Services
Product Availability: We offer health supplements, personal care products, and medical devices, subject to availability. We may modify or discontinue products without notice.
Accuracy: We strive for accurate product descriptions, prices, and images but do not warrant error-free information. In case of errors (e.g., incorrect pricing), we may cancel or modify orders, notifying you.
Usage: Products are for personal use as per instructions. Consult a healthcare professional before using health supplements or medical devices.
3. Orders and Payments
Order Confirmation: Orders are subject to acceptance and availability. We may refuse or cancel orders due to stock unavailability, payment issues, or suspected fraud.
Payment: We accept credit/debit cards, UPI, net banking, and Cash on Delivery (COD). Transactions are processed securely in Indian Rupees (INR).
Pricing: Prices exclude shipping unless specified. Taxes (e.g., GST) are included per Indian regulations.
Order Cancellation: Cancel before shipment by contacting care@mbvitals.com or +91-8447448484. Post-shipment cancellations follow our Return & Cancellation Policy.
4. Shipping and Delivery
Shipping: We ship across India, subject to logistics partner serviceability. Delivery timelines are estimates and may vary.
Delays: We are not liable for delays due to logistics partners, natural calamities, or other uncontrollable factors.
Denial of Delivery: You may refuse delivery, as outlined in our Return & Cancellation Policy, triggering a return and refund.
5. Returns and Refunds
Our Return & Cancellation Policy governs returns, cancellations, and refunds. Refer to it for eligibility, process, and timelines.
6. User Conduct
You agree not to:
Use services for unlawful purposes or in violation of Indian laws.
Misuse, reproduce, or distribute our content without permission.
Attempt to hack, disrupt, or gain unauthorized access to our systems. You are responsible for maintaining the confidentiality of your account details.
7. Intellectual Property
All content (e.g., logos, images, text, trademarks) on our website and apps is owned by Avexsa Health Sciences or its licensors and protected by Indian copyright and trademark laws. You may not reproduce or use content commercially without written consent.
8. Limitation of Liability
We are not liable for:
Indirect, incidental, or consequential damages from product use or service unavailability.
Losses due to unauthorized account access caused by your negligence.
Delivery delays beyond our control. Our liability is limited to the amount paid for the product, per Indian consumer laws.
9. Indemnity
You agree to indemnify MB Vitals, its affiliates, and employees from claims, losses, or damages arising from your violation of these Terms or misuse of our products/services.
10. Privacy
Your personal information is handled per our Privacy Policy, compliant with Indian data protection laws. Review it on www.mbvitals.com.
11. Governing Law and Dispute Resolution
These Terms are governed by Indian laws. Disputes will be resolved through negotiation. If unresolved, disputes are subject to the exclusive jurisdiction of courts in Mumbai, India.
12. Modifications to Terms
We may update these Terms, with changes posted on www.mbvitals.com. Continued use constitutes acceptance. Significant changes will be notified via email or website.
13. Force Majeure
We are not liable for failure to perform due to events beyond our control (e.g., natural disasters, strikes, government regulations).
14. Termination
We may suspend or terminate your access for violating these Terms or engaging in fraudulent activities.
15. Contact Us
For questions or assistance:
Email: care@mbvitals.com
WhatsApp/Call: +91-8447448484
Hours: Monday-Saturday, 9 AM-6 PM IST
Thank you for choosing MB Vitals.
Note: These Terms are subject to change. Visit www.mbvitals.com for updates.