Refund policy

At MB Vitals, customer safety and product integrity are our top priorities. Due to the nature of health and dietary supplements, we follow a strict no-return policy, except in cases of damage, defect, or incorrect delivery, in line with standard industry practices and Indian consumer laws.

1. Return Eligibility

General Policy:
Health supplements are non-returnable and non-exchangeable, unless the product is received damaged, defective, expired, or incorrect.

Timeframe:
Any issue must be reported within 48 hours of delivery.

Condition:

The product must be unused and unopened.
Customers are advised not to open or consume the product if it appears damaged, defective, or incorrect on delivery.
Original packaging, labels, and seals must be intact (where applicable).

Proof Required:
Order ID along with clear images or videos of the product, outer packaging, and seals.

Non-Returnable Items:

Change of mind or personal preference
Opened or partially used supplements
Products with tampered or missing seals
Damage caused due to improper handling or storage after delivery
Promotional or clearance items (unless damaged on arrival)

2. Return / Replacement Process

After verification, MB Vitals will arrange a free reverse pickup (subject to serviceability).

3. Cancellation Policy

Before Dispatch:
Orders can be cancelled before shipment confirmation. Refunds processed within 7–10 business days.

After Dispatch:
Orders cannot be cancelled once shipped.

Refusal at Delivery:
Unjustified refusal of delivery may result in deduction of shipping and handling charges.

4. Damaged / Defective / Incorrect Products

Must be reported within 48 hours of delivery
Images/videos are mandatory for validation
Eligible cases will receive a replacement or refund, at MB Vitals’ discretion

Claims raised after the reporting window will not be accepted.

5. Refunds & Replacements

Processing Time:
7–10 business days after verification.

Refund Mode:

Online payments: original payment method
COD orders: bank transfer or store credit

Replacement:
Dispatched within 3–5 business days, subject to stock availability.

Shipping charges are non-refundable unless the issue is due to our error.

6. Important Notes

Supplements are hygiene-sensitive products and cannot be returned once opened
MB Vitals reserves the right to reject claims that do not meet policy conditions
Free pickup depends on courier service availability
All disputes are governed by Indian laws

7. Contact Us

📧 care@mbvitals.com
📞 +91-8447448484
🕘 Monday–Saturday | 9 AM–6 PM IST

Thank you for choosing MB Vitals.
Please visit www.mbvitals.com for policy updates.

Your cart is empty

Home page